We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ecpsol.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ecpsol.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Some items, like personalized or customized products, sale items, and gift cards, cannot be returned.
If you’re unsure about a specific item or have any questions, please reach out—we’re happy to help!
Your Ownership: You retain full ownership of the artwork or designs you provide for engraving, cutting, or printing. You are solely responsible for ensuring that any copyrighted or trademarked materials included in your artwork are used legally.
Our Usage: We may use images or videos of completed projects for promotional purposes on our website and social media channels. However, we will not use your artwork or designs for any other purpose without your prior written consent.
Our responsibility is limited to the cost of the service or product you purchased. We are not liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of our products or services, or from our website.